The Patient Experience: CGCAHPS and Physical Communication-The Patient Experience: CGCAHPS and Physician Communication

Video Transcription

Video Summary

The video is a live webcast about the patient experience, CG CAHPS, and physician communication. The speaker, Dr. Adam Holtzberg, discusses the importance of patient experience and how it is measured through surveys such as CG CAHPS and HCAHPS. He emphasizes the significance of physician communication and its impact on patient satisfaction, clinical effectiveness, and adherence to treatment. Dr. Holtzberg introduces the AIDIT bundle as a tool for improving patient outcomes through effective communication. The AIDIT bundle consists of five fundamentals: acknowledge, introduce, duration, explanation, and thank you. These fundamentals focus on building strong patient-provider relationships, setting expectations, providing clear explanations, and expressing gratitude. Dr. Holtzberg also highlights the importance of physician engagement in improving the patient experience and suggests resources such as Studer Group and web searches for further information on improving patient experience. Overall, the video emphasizes the importance of effective communication and its role in delivering better patient experiences and outcomes.

Asset Subtitle

Adam Holzberg, DO, FACOG

Keywords

patient experience

CG CAHPS

physician communication

patient satisfaction

clinical effectiveness

adherence to treatment

AIDIT bundle

physician engagement